Online FAQ

How do I set up an online account?
Get started with an online account by having your Extra Space Storage account number or unit number ready since you’ll need it for the initial set-up. Next click on the “Sign In” link located in the upper right corner of all pages on the website. This will take you to a log-in page and there you can get started by following the prompts under “I need to set up an online account.”
Do you offer an e-bill or payment reminder service?
We do offer a payment reminder service! Just make sure there is an email associated with your account and you will receive a payment reminder email five days prior to your due date.
How do I set up automatic payments (AutoPay) for my account?
You can set up automatic payments at any time by completing an AutoPay form at your facility or by following these instructions to set it up through your online account:

  • Sign In to your account and click the “Pay Online” link located on the left side of the My Account section
  • Click on the tab labeled “Automatic Payment” and complete the three step process
  • Once finished, submit by clicking on “Start Autopay”
What should I do if I’m having difficulties signing into the website?
First, make sure you have selected the correct state and facility where your rental unit is located. The state and facility you select must match your email and password on file to sign in.

Another possibility is that your computer may not be accepting cookies. Make sure that your browser allows cookies (i.e., that cookies are turned on).

Sometimes, the login page will not display correctly if your browser isn’t set for Western text encoding. In most browsers, you can manually change the text encoding style by clicking on the “View” menu and selecting “Encoding” or “Text Encoding”, followed by “Default” or “Automatic”. If this doesn’t solve the problem, select either “UTF-8” or Western text encoding.

A final suggestion is to upgrade your browser to the latest version. If none of these changes help you login to the website, please contact us at customerhelp@extraspace.com or by calling 888-609-8483.

Why can’t I access the My Account section outside of the U.S.?
Due to security concerns, we have restricted our website from some countries outside the US. We apologize for this inconvenience. We do offer payment over the phone by calling (877) 842-8740 or you can set up AutoPay. Your Store Manager can also help you set up auto pay.
Can I print an invoice or receipt online?
Yes, you can print your invoice or receipt online if you have set up an online account. You’ll need to log in to the My Account section – on the left-hand side click on the link “Payment History” to see your last five payments. For additional receipts, you’ll need to contact your Store Manager.
How can I change my email options so I can start or stop receiving emails from Extra Space Storage?
To receive email from us just make sure your account has your email associated with it. You can do this online through personnel at your storage facility. To stop receiving email there is an option at the bottom of every email you receive from us allowing you to “opt-out” of emails. Just follow the links to unsubscribe and you’ll stop receiving email from us.
How do I cancel my reservation?
You can cancel your reservation by contacting or visiting the facility where the unit is reserved. Make sure to check for office hours so you’ll reach a store manager who can work with you to cancel your reservation.
How much is the Insurance through Extra Space Storage?
We have different options depending on the coverage amount you need for your belongings starting as low as $10 a month. You are not required to take our insurance if your home owners insurance covers your belongings. If you show the Site Manager a declaration of your insurance to show proof of coverage that will suffice.
Am I able to cancel my insurance online?
You’ll need to contact your local storage facility to cancel your insurance. This is not something you can do online from the My Account section.
How do I update my information listed on My Account?
You should be able to update your account by clicking in the upper right hand corner of our website. If this still does not work, you can send your information (name, facility storing at, what needs to be changed, and updated information) to social@extraspace.com.

Additional My Account FAQs